dbaee's Privacy Policy
dbaee's complete and transparent commitment to how your personal information is collected, used, and kept secure.
Introduction & Scope
This Privacy Policy ("Policy") describes our practices regarding the personal information of users of dbaee's website and services. When you access dbaee's platform, create an account, or use any of our services, you are considered to have agreed to the terms of this Policy.
We believe your privacy is a fundamental right. That is why dbaee will always transparently inform you about what information is being collected, why it is being collected, and how it is being used. Please read this Policy carefully. If you have any questions, contact our support team.
This Policy applies to: (a) visitors to the dbaee website; (b) registered account holders; (c) users of our customer service; and (d) any person who contacts us.
What Information We Collect
dbaee collects only the information necessary to provide our services. We do not collect unnecessary personal information. The types of information we collect are described below:
2.1 Information You Provide Directly
Information you provide yourself when creating an account or using our services:
- Full name and date of birth (for age verification — only users aged 21 or above may use the platform)
- Email address and mobile number
- Payment information (bKash, Nagad, or Rocket number — processed through fully secure channels)
- Document information required for identity verification (where applicable)
- Messages and complaint details sent to customer service
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and device details
- Visit time, session duration, and pages viewed on the site
- Information collected through cookies and similar tracking technologies
- Date and time records of logins and transactions
2.3 Transaction Information
To ensure the security of your financial transactions, we store transaction history, amounts, methods (bKash, Nagad, or Rocket), and date and time records. This information is used to protect your account and resolve disputes.
Purpose of Information Use
dbaee uses collected information for specific and legitimate purposes. We never sell your information to third parties. The main purposes for which information is used are outlined below:
Account Management
Information is used to create, verify, and keep your account secure. Age verification (not below 21) and identity confirmation are part of this process.
Payment Processing
The necessary information is used to securely complete deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are protected by SSL encryption.
Customer Support
Your account and transaction information is needed to provide you with effective support via 24/7 live chat and email. Our support team provides service in both Bengali and English.
Security & Fraud Prevention
Technical information is analyzed to prevent unauthorized access to accounts, fraudulent activity, and money laundering. This directly helps protect your account.
Service Improvement
Anonymous statistical data is analyzed to improve the user experience and enhance platform performance.
Communications & Notifications
Your contact information is used to send important account notifications, security alerts, and transaction confirmations.
Information Disclosure & Sharing
dbaee does not treat your personal information as an asset and does not sell or rent it to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
To operate our services, we work with certain trusted third-party service providers, such as payment processing companies. These organizations receive only the information necessary for their specific tasks and operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed where required to comply with applicable law or a valid order from a competent authority. If this occurs, we will endeavor to notify you as far as legally permitted.
4.3 Emergency Situations
Information may be disclosed where necessary to prevent serious fraud, money laundering, or other illegal activity, or to protect the rights of dbaee or its users.
4.4 With Your Consent
Outside the circumstances described above, we will never share your information with any third party without your explicit consent.
Information Security Measures
dbaee applies industry-standard security measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all data exchanged between your browser and our servers.
5.1 Technical Safeguards
- SSL/TLS encryption — all data transfers are secured
- Passwords stored in encrypted form (not in plain text)
- Firewall and intrusion detection systems
- Regular security audits and vulnerability reviews
- Real-time monitoring for suspicious activity
5.2 Organizational Safeguards
- Only authorized personnel have access to personal information
- Staff confidentiality agreements and training are mandatory
- A minimum access policy is followed
- A rapid response plan for data breaches is in place
Please note, however, that no data transmission over the internet can be guaranteed to be completely secure. We take every possible precaution, but users also have a responsibility to keep their own passwords confidential.
Cookies & Tracking Technologies
dbaee uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the site remember your preferences and session information.
6.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and for security. The site cannot function properly without them.
- Functional Cookies: Used to remember your language preference and other settings.
- Analytics Cookies: Collect anonymous data to understand site usage patterns and improve services.
6.2 Cookie Control
You can block or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some site features to stop working correctly.
Your Rights
dbaee believes you should have full control over your own information. Your main rights are outlined below:
7.1 Right to Access Information
You have the right to know what information we hold about you and to receive a copy of that information. To make this request, email us at [email protected].
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
7.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
7.4 Right to Object to Processing
In certain cases you have the right to object to the processing of your information, in particular with regard to marketing communications.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. We will endeavor to respond to your request within 30 business days. Requests will be processed after your identity has been verified.
Information Retention Period
dbaee does not retain information longer than necessary. Retention periods are determined based on legal obligations and business requirements.
- Account information: retained for a specified period after account closure for legal reasons
- Transaction records: financial transaction documents are retained in accordance with applicable law
- Customer service communications: retained for as long as necessary for dispute resolution and quality improvement
- Technical logs: retained for a limited period for security and system management purposes
Once the specified period ends, information is securely deleted or anonymized.
Protection of Minors
dbaee is intended for users aged 21 and above only. We never knowingly collect information from anyone under the age of 21. Age verification during account registration is mandatory.
If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child is using this platform, please contact us immediately at [email protected].
Changes to the Policy
dbaee may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- An update notice will be published on the website
- A notification will be sent by email to registered users
- The "Last Updated" date at the top of the page will be changed
Continued use of the site after changes are made will be considered your agreement to the updated Policy. We therefore recommend visiting this page regularly.
Applicable Law & Dispute Resolution
This Privacy Policy is governed by applicable law. Any dispute arising from this Policy will first be addressed through negotiation.
If you believe dbaee has violated your privacy rights, please contact us directly in the first instance. We are committed to resolving your concerns and will endeavor to provide a prompt and fair resolution.
Privacy Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our team provides support in Bengali and English, 24/7.
For more information, please visit our Terms & Conditions and Responsible Gaming pages.